TERMS OF SALES

IDENTIFY
These provisions establish the General Conditions of Sale and Use of the company OZVEG SAS, Simplified Joint Stock Company under French law, located at 2, rue Léon Gambetta – 10130 Ervy- le-Châtel in France, and registered in the Troyes Trade and Companies Register under number 949 149 355, whose VAT number is FR79949149355.

 

ARTICLE 1: CONTENT

These General Terms and Conditions of Sale and Use (hereinafter referred to as CGV/CGU) aim to define the terms of online sale of items (hereinafter referred to as the "Products") between AEVEN, a brand of the company OZVEG (hereinafter referred to as the "Seller"), and the customer (hereinafter referred to as the "Buyer"), concluded on the site www.aevenparis.com (hereinafter referred to as the "Site").
In this sense, the Buyer is deemed to accept them without reservation. He confirms having read the General Terms and Conditions and having accepted them at the time of placing the order. They are enforceable against him in accordance with the terms of article 119 of the Civil Code.

The Seller reserves the right to adapt or modify the General Terms and Conditions at any time, which will be applicable as soon as they are posted online. If a condition of sale were to be missing, it would be deemed to be governed by the practices in force in distance selling.

 

ARTICLE 2: CONTRACT

  1. All products offered for sale on the Site are available while stocks last.
  2. Once finalized, the order constitutes acceptance by the Buyer of the offer, in particular of the price proposed, the essential characteristics of the products, the associated delivery costs, the delivery time, the return terms as well as the delivery time. processing of complaints.
  3. The Products on the Site are exclusively intended to be sold to end consumers, natural persons or non-professional legal entity customers, to the exclusion of all resellers or intermediaries acting on behalf of resellers. In this sense, the Buyer confirms that he is acting as a final consumer and that he does not intend to resell the Products for commercial purposes.

 

ARTICLE 3: CREATION OF THE CUSTOMER ACCOUNT

For any order on the Site, the Buyer can create a customer account to facilitate the management of their orders. He must provide the following information: name, first name, postal address, e-mail, password, telephone number for delivery, etc.

All personal data provided will be stored in our customer database and will not be disclosed to any third party under any circumstances.
Following registration of the personal account, an e-mail will be automatically sent to the Buyer confirming the creation of the account and summarizing his e-mail address (username) and password so that he can connect by the sequel. The Buyer is responsible for the security of his username and password.
Opening an account is free and with no obligation to purchase on the Site.

 

ARTICLE 4: ORDER

Any order placed on the Site constitutes express and unreserved acceptance of these General Terms and Conditions, the prices and the Products offered for sale on the Site.

 

  • The Buyer can choose a Product on the Site and put it in the basket by clicking on “Add to basket”.
  • After checking the validity of the basket (quantity, price, delivery time) and before making payment, the Buyer must create a customer account by completing an identification form with all the mandatory information requested in order to manage their order.
  • By validating the order, the Buyer verifies the content of his order, the total price, the delivery address and the billing address, while retaining the possibility of modifying the details of the order. The Buyer validates his method and terms of delivery and payment.
  • By clicking on the “Proceed to payment” button, the Buyer initiates the payment process for the Products in the basket. He will then be asked to communicate the data concerning him, including those relating to payment. After having validated his payment, the Buyer can no longer modify or cancel his order.
  • A first e-mail confirming the registration of the order, containing an order number, will be sent by AEVEN, provided that the e-mail address indicated by the Buyer is correct. This email does not constitute confirmation of product availability but a simple acknowledgment of receipt of the order.
  • A second email confirming shipment and summarizing the contents of the order will be sent to the Buyer. At this point, the contract is deemed concluded. In the event of unavailability of an ordered product, the item cannot be shipped and the Buyer will be reimbursed for any unshipped Product.

In the event of non-payment or any other problem on the Buyer's account, the Seller reserves the right to block the order until resolved. Cancellation of the order and possible refund will then be made.

The Buyer must verify the conformity of the information he provides to AEVEN. The latter cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error. In this context, all reshipping costs will be the responsibility of the Buyer.

 

ARTICLE 5: PAYMENT

Any purchase on the Site implies full payment by the Buyer.
At no time can the amounts paid be considered as deposits or deposits.

The Seller provides the Buyer with several payment methods to pay for their order. The Buyer guarantees that he has all the necessary authorizations to use the chosen payment method.

The order validated by the Buyer will only be considered effective, and the goods will be shipped, when the bank payment centers concerned have given their agreement and only after effective collection of the sums due by the Seller.

In the event of refusal by said centers or non-payment, the order will be automatically canceled, and the Buyer will be informed by email.

Furthermore, in the event of a payment dispute or suspicion of fraud, the Seller reserves the right to cancel the order.

 

ARTICLE 6: PROOF WORTHY SIGNATURE

The online provision of the Buyer's bank card number and the final validation of the order constitute proof of the Buyer's agreement for the payment of the sums due under his order, as well as for the signature and delivery. express acceptance of all operations carried out.

 

ARTICLE 7: PRODUCT

The Products governed by these General Terms and Conditions are sold and shipped by AEVEN. They are offered while stocks last.

AEVEN cannot be held responsible in the event of out of stock or unavailability of Products on the Site.

AEVEN reserves the right to modify the offer of Products available on the Site at any time.

To guarantee better quality of service and ensure the availability of Products for all Buyers of the Site, AEVEN reserves the right to refuse orders containing multiple quantities of the same item from a single Buyer or intended for a single address. postal, in accordance with the applicable provisions, in particular those of article L.121-11 of the French Consumer Code.

In addition, under this article, AEVEN may refuse the order of a Buyer with whom it has had a previous dispute, or who has not complied with these General Terms and Conditions, or for any other legitimate reason.

The Products are accompanied by a description as precise as possible, but not exhaustive, as well as non-contractual photos. The photographs of the Products are presented in such a way as to be as faithful as possible, but they cannot guarantee perfect similarity with the Product, particularly with regard to the colors, the representation of which may vary depending on the computer systems.
Therefore, AEVEN cannot be held responsible for any differences between the photographs or graphic representations of the Products on the Site and the Products themselves.

 

ARTICLE 8: PRICE

The Seller reserves the right to modify its prices at any time. However, these prices cannot be modified once the order has been validated, subject to the unavailability of the Products on that date.


The prices indicated do not include postage and packaging, which will be charged extra.
Depending on the delivery country selected, any taxes and customs duties will be the responsibility of the Buyer.
If one or more taxes or contributions, particularly environmental, were to be created or modified, whether they increase or decrease, these changes could be reflected in the selling price of the Products.
In the event of unavailability of certain Products ordered, only the price and transport costs relating to the Products available will be debited.

 

ARTICLE 9: DELIVERY TERMS

 9.1 DELIVERY

Deliveries are carried out by independent service providers. In mainland France, they are handled by La Poste, Colissimo or Mondial Relay.

The risks associated with transport are borne by the Buyer.
AEVEN cannot be held responsible in the event of late delivery, loss, damage or other problems with packages after their deposit and registration with the transport provider.

Upon receipt of the package, the Buyer is required to check the condition of the Products before accepting delivery.

In the event of damage noted, the Buyer must :

  1. Mention your reservations on the delivery note;
  2. Reiterate them to the carrier by registered letter with acknowledgment of receipt within three (3) working days following delivery, in accordance with article L.133-3 of the Commercial Code;
  3. Inform the OZVEG company by registered letter with acknowledgment of receipt within five (5) days following receipt of the package.

In the event of non-compliance with these formalities, no complaint will be accepted.

If the package has not been received within five (5) days and no delivery notice has been left, the Buyer is invited to check the status of their package on the La Poste website.

The Products are delivered to the address indicated by the Buyer on the order form. The supporting invoice will be sent by email. In the event of an error in the delivery address provided by the Buyer, the return and/or reshipment costs will be their responsibility. If the recipient is absent, a delivery notice will be left, allowing collection of the package from the post office upon presentation of an identity document.

 The OZVEG company will be released from its obligation to deliver in the event of:

  • Failure by the Buyer to fulfill one of its obligations (payment, accuracy of personal information);
  • Occurrence of a case of force majeure.

 9.2 DEADLINES

 Delivery times are given for information purposes only, they correspond to the means of processing, preparation and shipping of the order. Everything is done to ensure that they are quick and respected but without commitment.

  • Metropolitan France: 2 to 7 working days (excluding weekends and public holidays).
  • International: Delivery times may vary depending on destinations.

 The delivery time begins when the total amount of the order has been received.

Exceeding estimated delivery times cannot give rise to order cancellation, price reduction or damages.

 9.3 PRICES

Shipping costs include packaging, handling and postage.
AEVEN recommends combining purchases into a single order, as it is not possible to combine two separate orders.

If deliveries to different addresses are desired, each order will need to be placed separately and postage will be charged for each.

  • Metropolitan France:
    • Flat rate contribution to shipping costs: €10 including tax
    • Free from 350 € of purchase.
  • Europe :
    • Flat rate contribution to shipping costs: €20 including tax
    • Free from 350 € of purchase.
  • International :
    • Contact us.
    • Free from 500 € of purchase.

 

 

ARTICLE 10: RIGHT OF WITHDRAWAL

In accordance with article L.221-18 of the Consumer Code, the Buyer has a period of fourteen (14) days from delivery of his order to exercise his right of withdrawal, without having to justify reasons or to pay any penalties, with the exception of return costs.

Any package returned after the aforementioned deadlines will be refused and cannot be exchanged or refunded. The risks and costs associated with returning the Products are the responsibility of the Buyer. AEVEN cannot be held responsible in the event of loss, theft or damage of the package.

To be accepted, the Product must be returned complete, in its original packaging, in perfect condition, with its label attached, within fifteen (15) days after receipt.

 Damaged, worn, washed, soiled or incomplete Products, as well as counterfeits, will not be taken back.

Any return must be previously accepted by the Seller.

The Buyer is invited to contact Admin@aevenparis.com to obtain a return agreement by specifying the order number, then to reship the Product accompanied by the invoice to the following address:

AEVEN
1 rue louis Rolland
92120 Montrouge / France

 

For an exchange:

Return the Product, attaching a copy of the invoice and indicating the desired size or color.

In the event of unavailability of the Product, AEVEN will inform you by e-mail offering to either exchange the unavailable Product for an equivalent item or to provide a refund.

For a refund:

Return the Product, attaching a copy of the invoice and specifying that a refund is desired.
The Buyer will be refunded the amount of their purchase, excluding delivery costs.

Reimbursement will be made either by recrediting the bank card used when ordering, or by check.

 

ARTICLE 12 : LEGAL GUARANTEE OF CONFORMITY

 AEVEN will deliver to the Buyer a Product conforming to the contract and free from defects in conformity upon delivery of said Product, in the sense that the Product will be suitable for the use usually expected of a similar good and that it will have the characteristics presented during the sale

 

ARTICLE 11: PERSONAL DATA

When the Buyer registers on the Site, AEVEN collects their personal information (personal data, email address, gender, etc.) through the registration form in order to offer them the services accessible in the access areas. reserved from AEVEN.


Providing personal information concerning the Buyer is essential for the processing and delivery of their orders.

The ordering process on the Site may require the creation of a customer account in which their information is stored and protected by a password chosen by the Buyer. This information is strictly confidential and intended exclusively for AEVEN. They are processed in compliance with the provisions of the “Informatique et Libertés” Law No. 78-17 of January 6, 1978 and Regulation (EU) 2016/679, known as the General Data Protection Regulation (GDPR) .

At any time, the Buyer has the right to access, modify, rectify and delete data concerning him. To exercise this right, he can make a request to AEVEN according to the terms provided in the Confidentiality Policy.

 

ARTICLE 12: INTELLECTUAL PROPERTY

The content of the Site, including all texts, images, graphics, photographs, videos and any other content distributed on the Site, is the exclusive property of AEVEN, the sole owner of the intellectual property rights to this content.

Consequently, this content may not be reproduced, exploited or used for any reason whatsoever without the express authorization of AEVEN.

AEVEN also holds all intellectual property rights (with the exception of the moral rights of authors) relating to the Products, brands and distinctive signs under which the Products are marketed on the Site.

Buyers or any third parties unreservedly acknowledge the intellectual property of AEVEN and undertake not to use this content or infringe it in any way whatsoever.

More specifically, the Buyer expressly undertakes not to manufacture, sell, license or market, directly or through a third party, for its own benefit or for that of a third party, the Products, their imitations or reproductions, or any element falling under AEVEN’s intellectual property rights, including trademarks.

 

ARTICLE 13: LANGUAGE OF THE CONTRACT

These General Conditions of Sale and Use are written in French.

 

ARTICLE 14: SETTLEMENT OF DISPUTES

These general conditions are subject to French law.

In the event of a dispute, the Buyer will initially endeavor to find an amicable solution with the Seller.

In the event of failure, the Buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission, existing sectoral mediation bodies, or any other alternative method of dispute resolution (conciliation, for example ).

In the absence of an amicable agreement, any legal action will be brought before the competent courts of the place of the head office of the company OZVEG.